NDLS Booking Line Agent

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

SGS are seeking a a full-time Booking Line Agent to join our Galway office to support our NDLS customers on a fixed term contract.

Reporting to the Operations Lead, the successful candidate will be responsible for answering call/queries in a timely manner while meeting KPI's and SLA's.

• Ensure all calls received are answered in a timely and professional manner.
• Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.
• Process bookings & cancellations for NDLS Customers
• Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection
• Ensure a full understanding of SOP’s and Scripts
• Ensure all agreed operational procedures & scripts are strictly complied with.
• Manage confidential information securely and in line with Records Management and Data Protection Policies
• Lead by example and demonstrate SGS values.
• Maintain and ensure good employee relations.
• Complete daily administration
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct
• Present a professional image of the company through personal grooming and presentation
• At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures
• Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy

Leaving certificate or equivelent 

• Computer literate
• Excellent communication skills – both verbal and written
• Ability to multitask and work under pressure
• Effective interpersonal skills at all levels
• Ability to demonstrate accuracy and attention to detail
• Ability to work under own initiative and as part of a team.

• Expected Behaviours
• Integrity, flexibility, working under own initiative
• Professionalism; with the client, contractors and colleagues at all times
• Compliance with SGS policies and procedures
• Team player