National VOR Officer

Company Overview:
https://www.msxi.com/en/

At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.

Job Summary:

We are looking for a National VOR support professional to monitor vehicle status at dealerships, manage off-road vehicles using digital dashboards, and ensure vehicles are back on the road quickly. You will collaborate with key stakeholders to meet service delivery KPIs, resolve escalations, and maximize vehicle uptime.

Service agreement: 1 year

Location: Oragadam, Tamil Nadu
Experience: 2-3 years
Industry: Automotive
Working Days : 6 days

Key Responsibilities:

• Live Monitoring: Track vehicle status at dealerships and manage off-road vehicles through digital dashboards.
• KPI Management: Work with stakeholders to ensure service delivery timelines are met, minimizing downtime.
• Escalation Management: Resolve customer and dealer escalations to get vehicles back on the road promptly.
• Timely Escalation: Escalate unresolved issues to supervisors when KPIs are not met.
• Stakeholder Coordination: Collaborate with OEMs and service providers to speed up repairs.
• Delay Analysis & Reporting: Analyze delays, generate reports, and track performance improvements.
• Management Reporting: Provide daily, weekly, and monthly reports on vehicle performance metrics.

Qualifications:

• Experience in vehicle service management or a similar role.
• Understanding of service delivery KPIs and performance monitoring.
• Strong communication and escalation management skills.
• Ability to coordinate with multiple stakeholders for effective vehicle service.
• Proficiency in digital dashboards and data reporting tools.

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.