Mystery Shopper

TSMG

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Utrecht on site Until 8/21/2026 First posted April 22, 2026 Last posted April 22, 2026
Job description
Project Overview

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

Key Responsibilities

  • Book a standard room (room-only rate) through the hotel’s official website.
  • For Netherlands locations, bookings must be made by phone, and the call must be recorded.
  • Complete a Dinner, Bed & Breakfast mystery-shopping stay.
  • Evaluate key stages of the guest experience including:

    • Check-in process

    • Bar service

    • Dinner in the restaurant

    • Room service dessert

    • Breakfast

    • Public facilities and overall atmosphere

    • Dine with at least one additional person during the stay.
    • Discreetly observe staff behavior, service quality, and professionalism.
    • Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
    • Avoid accepting complimentary upgrades.
    • Take photos throughout the visit.

Reporting Requirements

  • Keep all itemised receipts for the room, bar, and restaurant purchases.
  • Submit a detailed report with photos after the stay.
  • Upload receipts to receive reimbursement.

Requirements

  • Excellent observation and reporting skills.
  • Ability to act naturally and discreetly while evaluating services.
  • Reliable internet access and ability to submit reports on time.
About this role

Summary

Evaluate guest experience at hotels through discreet assessments and detailed reporting.

Job title

Mystery Shopper

Experience level

Industry

hospitality

Location requirements

Utrecht, Netherlands; remote work not specified

Salary

Not specified

Management role

No

Skills & keywords

Required skills

observationdiscretionreportingdiscreet behavior

Preferred skills

None specified

Specializations

hospitalityguest experiencediscretionreporting
Locations

Structured locations inferred from the posting.

Utrecht, Netherlands

On-site City