Mystery Shopper
TSMG
Apply to this job Amsterdam on site Until 8/21/2026 First posted April 22, 2026 Last posted April 22, 2026
Job description
Project Overview
We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.
We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.
Key Responsibilities
- Book a standard room (room-only rate) through the hotel’s official website.
- For Netherlands locations, bookings must be made by phone, and the call must be recorded.
- Complete a Dinner, Bed & Breakfast mystery-shopping stay.
- Evaluate key stages of the guest experience including:
-
Check-in process
-
Bar service
-
Dinner in the restaurant
-
Room service dessert
-
Breakfast
-
Public facilities and overall atmosphere
- Dine with at least one additional person during the stay.
- Discreetly observe staff behavior, service quality, and professionalism.
- Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
- Avoid accepting complimentary upgrades.
- Take photos throughout the visit.
-
Reporting Requirements
- Keep all itemised receipts for the room, bar, and restaurant purchases.
- Submit a detailed report with photos after the stay.
- Upload receipts to receive reimbursement.
Requirements
- Excellent observation and reporting skills.
- Ability to act naturally and discreetly while evaluating services.
- Reliable internet access and ability to submit reports on time.
About this role
Summary
Assess guest experience at hotels, including service quality, staff behavior, and facilities.
Job title
Mystery Shopper
Experience level
entry level
Industry
hospitality
Location requirements
Amsterdam, remote work not specified
Salary
Not specified
Management role
No
Skills & keywords
Required skills
observationreportingdiscretionreliable internet
Preferred skills
None specified
Specializations
hospitalityguest experiencedininghotel services
Locations
Structured locations inferred from the posting.
Amsterdam, Netherlands
On-site City