Mystery Shopper
TSMG
Apply to this job Rome on site Until 8/21/2026 First posted April 22, 2026 Last posted April 22, 2026
Job description
Project Overview
We are looking for Mystery Shoppers to evaluate the dining experience at selected restaurants. The aim is to assess service quality, staff knowledge, and overall guest satisfaction.
We are looking for Mystery Shoppers to evaluate the dining experience at selected restaurants. The aim is to assess service quality, staff knowledge, and overall guest satisfaction.
Key Responsibilities
- Visit the restaurant and dine with at least one additional person.
- Order a full meal including:
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Drinks
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Starters
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Main courses
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Dessert
- Starters, drinks, and desserts may be shared or ordered individually.
- Choose different meals and drinks to allow staff the opportunity to suggest additional items before being asked.
- Mention a pretend allergy during the visit and observe how staff respond.
- Make an additional purchase at the bar during the visit.
- Observe staff interactions, service timing, and overall guest experience.
- Take photos where appropriate and keep all receipts.
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Reporting Requirements
- Submit a detailed evaluation report after the visit.
- Upload photos and receipts as part of the report.
Requirements
- Strong attention to detail.
- Ability to observe service interactions discreetly.
- Reliable internet access to complete the report.
About this role
Summary
Evaluate dining experience, observe service, and submit detailed reports.
Job title
Mystery Shopper
Experience level
entry level
Industry
hospitality
Location requirements
Rome; remote work not specified
Salary
Not specified
Management role
No
Skills & keywords
Required skills
attention to detaildiscretionreliable internet
Preferred skills
None specified
Specializations
hospitalitycustomer service
Locations
Structured locations inferred from the posting.
Rome, Metropolitan City of Rome Capital, Italy
On-site City