Mystery Shopper
TSMG
Apply to this job Rome on site Until 8/21/2026 First posted April 22, 2026 Last posted April 22, 2026
Job description
Project Overview
We are looking for detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The goal of this project is to assess service quality, staff professionalism, and overall guest experience during a standard treatment visit.
We are looking for detail-oriented Mystery Shoppers to evaluate customer experience at luxury spa locations. The goal of this project is to assess service quality, staff professionalism, and overall guest experience during a standard treatment visit.
Key Responsibilities
- Review the spa’s website before the visit to understand available services and booking options.
- Make a telephone enquiry and booking for a standard facial treatment or massage (up to 60 minutes).
- Arrive at the spa early and observe the waiting area and reception environment.
- During the visit, allow staff to assess your needs and recommend treatments, rather than requesting a specific service immediately.
- Discreetly identify the staff members involved in the experience (via name badges or by politely asking their names).
- Observe service quality, professionalism, and overall guest experience throughout the visit.
- Take clear photos during the visit where appropriate.
- Keep the receipt for reimbursement.
Reporting Requirements
- Submit a detailed evaluation report within 24 hours after the visit.
- Upload photos and the purchase receipt in order to receive reimbursement.
Requirements
- Strong attention to detail and observation skills.
- Ability to follow instructions and remain discreet during the visit.
- Reliable internet access to complete reports.
- Ability to take clear photos.
About this role
Summary
Evaluate customer experience at luxury spas through discreet visits and detailed reports.
Job title
Mystery Shopper
Experience level
entry level
Industry
healthcare
Location requirements
Rome, remote work not specified
Salary
Not specified
Management role
No
Skills & keywords
Required skills
attention to detaildiscretionobservation skillsreliable internetphoto taking
Preferred skills
None specified
Specializations
luxury servicecustomer experience
Locations
Structured locations inferred from the posting.
Rome, Metropolitan City of Rome Capital, Italy
On-site City