Multinational Operations Manager- Production Support

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Oversight and Coordination: Dedicated multinational production support across all regions and business lines (Property, Liability, Financial Lines):

Role: Management of a team of three data operations analysts in collaboration with COE staff (Under review) to address and coordinate day-to-day insurance production activities related to policy issuance.  

• Oversight of SLA adherence and deliverables. 
• Adherence to the Salesforce, Policy Admin (UW) systems and Reinsurance Quality Review procedures
• Monitoring workloads of MN Operations support team to ensure proper distribution of work during peak periods.
• Maintain and enhance standardized processes for incident management, change control, and escalation, ensuring consistent service delivery worldwide
• Address processing queries from the Multinational team, underwriting, claims, and finance teams

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.