Mortgage Loan Dialer

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location

Remote Type

Hybrid

Office Location (if not fully remote):

4750 S Biltmore Lane , Madison, Wisconsin 53718

Job Description

The Client Connect Dialer is a vital member of our team, responsible for driving growth by setting up appointments, managing loan leads, and executing outreach campaigns. In this role, you will communicate with prospective and existing clients in a timely, efficient, and courteous manner.

What you will do:

• Make high-volume outbound sales calls, qualify leads, and set appointments with potential clients.

• Answer incoming calls and emails from existing customers, web leads, and referrals, providing accurate information and working diligently to convert them into clients.

• Deliver exceptional customer service that enhances our reputation and builds long-term customer value.

• Summarize and report daily work activities and progress to the AVP of Client Connect on a weekly basis.

What we are looking for:

• 1+ years of dialer and/or telemarketing experience.

• Demonstrated experience in high-volume data entry, research, problem-solving, and decision-making.

• Proven ability to thrive in a fast-paced, high-pressure environment while meeting tight deadlines.

• Strong reporting, analytical, critical thinking, and multitasking skills.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.

We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at careers@fairwaymc.com. We can answer any questions and keep you updated on future opportunities.

View our E-Verify and Right to Work notices HERE.

Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.