Monetization Strategy and Operations - Operational Excellence (Third Party Associate)

Description

About the Team
The high-performing Global Monetization Strategy & Operations (MSO) organization is essential to enabling TikTok's advertising business growth. We partner with business leaders in strategy setting, revenue planning, sales & client incentive policy-making, driving operational effectiveness in tooling and sales processes, and ensuring productive and fruitful partnerships cross-functionally across internal teams.

Responsibilities
CRM Optimization and Process Development
- Partner with Sales teams and CRM teams to develop optimized CRM-related business processes
- Stay up-to-date with new CRM products and feature launches and ensure Sales teams are aligned
- Lead processes standardization projects independently across APAC and METAP markets and implement best practices and industry standards to optimize workflows

Sales Enablement
- Act as the 1st line support for Sales teams providing prompt assistance and troubleshooting for daily issues, develop and monitor Help Desk performance indicators, suggest sales process improvements based on insights from Helpdesk data;
- Produce SOP documents to enable sales on a self service process adaptation. Eg. FAQs docs, new SOP process, etc.
- Implement training programs or refresher courses for sales, and team members as needed to enhance the team's skills and knowledge.

Business Analytics and Reporting
- Conduct in-depth analytical review of business operations and provide data-driven recommendations
- Prepare clear and concise management reporting via dashboard visualization that delivers actionable insights to leadership.
- Coordinate with Sales and cross-functional teams (Finance, HR/Payroll, Product, HQ Teams, etc.) with a strong client-focused and continuous improvement mindset.

Requirements

Minimum Qualifications
- Bachelor Degree in Accounting, Business Administration, Analytics or related fields;
- 3 years of experience in a fast-paced company with knowledge of/experience in Media/Media Operations, Digital Advertising, Business Intelligence, Revenue Strategy/Operations, Audit, or related fields;
- Highly analytical and attention to details;

Preferred Qualifications
- Comfortable dealing with people and the processing of business operations;
- Proficiency with MS Office Suite, MS Excel and Power Point preferably (BI system knowledge is a plus);
- Highly self-motivated, independent, proactive, agile and determined to drive assigned targets and projects with perseverance and passion.

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy