Microsoft Copilot and AI Ops Engineer

Summary

Avanade is growing, and we seek motivated and engaged technology professionals to join our Managed Services team delivering continuous value to our client’s businesses. 
We are seeking a Copilot & AI Ops Engineer who is passionate about building, operating, and optimising AI-driven solutions using Microsoft Copilot and Azure AI services. You will work closely with customers to implement and manage AI capabilities in production and ensure a high-quality managed services experience. 

Core to the Role 

• Deploy, configure, and support Microsoft Copilot solutions across M365 and custom Copilot use cases. 

• Build and integrate AI solutions using Azure AI services, Copilot Studio, and Azure AI Foundry. 

• Operate and monitor AI workloads to ensure reliability, performance, and responsible usage. 

• Support AI solution lifecycle including deployment, updates, and optimisation in Managed Services environments. 

• Implement monitoring, logging, and alerting for AI services and copilots to detect issues and risks. 

• Collaborate with stakeholders to identify, prioritise, and deliver AI use cases that drive business value. 

• Apply governance, security, and compliance controls to AI workloads including data protection and access management. 

• Maintain technical documentation, runbooks, and operational procedures for AI services. 

About You 

You are an experienced engineer with strong exposure to Microsoft AI technologies and a passion for operating AI solutions at scale. You have a background in cloud engineering or support and are comfortable working in Managed Services environments, delivering continuous improvement and customer outcomes. 

Professional Skillset 

• Experience with Microsoft Copilot (M365 Copilot, Copilot Studio) and Azure AI services. 

• Working knowledge of Azure services including compute, identity, storage, and monitoring. 

• Experience building or supporting AI/ML or automation solutions using Python, APIs, or low-code platforms. 

• Understanding of AI governance, security, and compliance including responsible AI principles. 

• Experience with monitoring, incident management, and operational support (ITIL practices). 

• Strong analytical and problem-solving capability with focus on automation and optimisation. 

Preferred Education and Experience 

• 3–5 years’ experience in cloud engineering, AI engineering, or application support roles. 

• Experience delivering or supporting AI solutions in enterprise or consulting environments. 

• Familiarity with Microsoft Fabric, Purview, or data platform technologies. 

• Experience supporting Copilot rollout, adoption, or enablement initiatives. 

• Bachelor’s degree in IT, Computer Science, or related field. 

Certifications 

• Microsoft Certified: Azure AI Engineer Associate (AI-102) 

• Microsoft Certified: Azure Administrator Associate (AZ-104) 

• Microsoft 365 Certified: Fundamentals / Copilot related certifications (desirable) 

• Relevant cloud or AI certifications 

Why Avanade 

• Ongoing training and certification opportunities 

• Work on leading-edge Copilot and AI innovation programs 

• Global collaboration and career development 

• Inclusive and high-performing culture