MIB Designer

Job Summary

Partner Success Managers (PSM)  support multiple operational issues that our retail Partners face and drive performance improvement with strong ownership and partnership. Great organisational and communication skills are key in this role as you will be working across teams to support all areas of the Ocado Smart Platform.

While we maintain an office in Seoul, proximity to our Partner’s operational sites is critical. Therefore, you will be required to occasionally travel to the retail sites and CFC sites outside of Seoul. This is a hands-on role and is the perfect opportunity for someone who wants to develop a broad range of skills used in grocery ecommerce operations, be a client-facing senior professional, whilst gaining an excellent understanding of the technologies behind our e-commerce, logistics and supply chain solution.

Accountabilities

• Primary point of contact for Partners’ operational teams for the effective use of OSP
• Leading successful deployments and operational go lives for OSP features, ensuring Partners are prepared and ready
• Coordinating with Ocado teams to ensure Partners receive the knowledge and information required for successful utilisation of OSP so they deliver on their business objectives
• Collaborating with other Ocado teams to build and maintain positive Partner relationships
• Reviewing and maintaining excellent knowledge of Partner KPIs and performance
• Sharing best practice and with Partner OSP teams
• Highlighting process improvements within Ocado, Partner OSP operations and onsite Ocado teams
• Constantly balancing the needs of Partners with conscious respect for resource constraints of both Ocado and Partners

Skills, Experience and Qualifications

Minimum:

• Native speaker level of Korean language fluency in both written and verbal communications
• Excellent written and verbal English
• Experience in ecommerce logistic operations in the fields of warehouse operations and/or last mile operations
• Experience in supporting clients, ideally within a technology solutions or operational environment
• Experience of working cross-functionally both internally and externally to drive partnerships or projects
• Stakeholder, relationship building and networking skills
• Comfortable communicating with large groups of people
• Self-motivated with an ability to deliver to deadlines and multi-task under pressure
• Highly organised and resilient with an eye for detail
• Ability to think strategically beyond the needs of the organisation today
• Comfortable dealing with ambiguity and uncertainty
• Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism

Preferred (in addition to minimum)

• Full current driving licence