Merchant Support Specialist APAC

About Unlimit

Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.

Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.

Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.

Responsibilities

Manage merchants' operational queries and issues, ensuring timely and successful resolution.
Proactively educate merchants on using and navigating Unlimit's portals, reports, and reconciliation processes.
Troubleshoot, analyze, resolve, track, escalate, and document technical issues.
Monitor payment processing performance and report on key metrics.
Collect merchant feedback and share insights with internal teams to help identify new features and product improvements.
Collaborate closely with cross-functional teams to resolve client inquiries and ensure high-quality service delivery.
Proactively identify opportunities to enhance the merchant experience and customer journey.

Your Experience & Mindset

• Bachelor's degree or equivalent in Economics, Business Administration, or a related field.
• At least 1 year of professional experience in account management or customer support, preferably within card acquiring, payments, financial services, or banking.
• 1–5 years of experience in a customer-facing role.
• A self-starter with a proactive and ownership-driven mindset.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Experience managing customer relationships, both internal and external.
• Able to perform accurately under pressure and adapt effectively to change.
• Previous experience in the e-commerce payments industry is an advantage.
• Native-level Mandarin speaker with proficiency in English.
• Strong IT skills, including Microsoft Windows, Microsoft Office, and common web browsers (e.g. Chrome and Safari).