Merchant Engagement - AM/DM - Enterprise Mid-Market - Mumbai

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

The Merchant Engagement role focuses on building and maintaining strong relationships with merchants, driving product adoption, and ensuring a seamless experience for Paytm partners.

Build and maintain relationships with existing merchants to ensure long-term engagement.

Drive usage of Paytm products such as payments, soundbox, and financial services.

Educate merchants about new features, offers, and services.

Resolve merchant queries and provide timely support.

Monitor merchant performance and identify opportunities for growth.

Coordinate with internal teams to address merchant concerns.

Conduct regular follow-ups and field visits (if applicable).

Ensure achievement of assigned targets and KPIs.

Strong communication and interpersonal skills

Relationship management and negotiation ability

Problem-solving and customer-centric approach

Basic understanding of digital payments and fintech

Ability to work in a target-driven environment

Graduate in any discipline

Experience in sales, merchant acquisition, or customer engagement (preferred)

Familiarity with the fintech/payments ecosystem

Ownership and accountability

Adaptability in a fast-paced environment

Team collaboration

Result orientation

Why join us

● A collaborative output driven program that brings cohesiveness across businesses through technology ● Improve the average revenue per use by increasing the cross-sell opportunities ● A solid 360 feedback from your peer teams on your support of their goals. ● Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!