Member Services Officer

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. 

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 34,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. 

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!

The role

Are you ready to take the leap into a fast-paced, fun, and supportive team environment? Whether you’ve worked in retail, hospitality, or any customer-facing role, this is your chance to step into the corporate world and grow your career with us!

What you’ll do

As a Member Service Officer you’ll be the friendly face (and voice!) behind our member and supplier support. You’ll:

• Handle a mix of inbound and outbound communications via phone and email

• Use our internal systems (including Epicor and CRM) to manage and assist accounts

• Respond to enquiries within service level agreements and escalate where needed

• Collaborate with internal teams and suppliers to resolve queries efficiently

• Keep detailed records of interactions and updates

• Support trade account payments and ensure call centre targets are met

What you’ll bring

We’re not looking for qualifications—we’re looking for resilience, a can-do attitude, and great communication skills. If you’ve worked in a café, retail store, or any customer-facing role, we want to hear from you!

Bonus Points For:

• General IT and computing skills

• Experience with Microsoft Office

• Exposure to basic accounting principles (not essential)

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you:

Work flexibility – We’re all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy.

Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.  

Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work. 

Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected. 

A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.  

A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! 

Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all-inclusive working from home kits to get you started!  

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers