Member Service Rep (Bilingual)

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description/Day to Day Duties:

Care Specialist for our call center to directly respond to questions, handle issues and provide guidance to both internal and external customers. 

• Receive, document and resolve customer inquiries by using established best practices 

• Build lasting relationships with Humana’s customers 

• Educate customers, providers and employers about Humana’s products and services over the telephone 

• Comply with HIPPA and CMS regulations 

• Schedule medical appointments and transportation for patients and/or care givers when needed 

Minimum Education/Qualifications/Licensures:

High School Diploma/GED

Bilingual English/Spanish

Call center CSR experience (in the last 4 years)

MS applications knowledge

Length of Assignment: 09/28/2015-02/19/2016

Shift:  Must have the ability to work an 8 hr. shift between 8 am to 8 pm Monday through Sunday (Saturday OR Sunday), 5 days per week, with the flexibility to work overtime based on business needs 

Start: September 28, 2015

Pay rate: $14-$16 / hour (based on experience)