Medical Review Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Due to continued growth, we are looking for two Case Managers to join this newly established team. These are exciting new opportunities to play a key role in delivering timely, high-quality claims management while supporting improved outcomes for our customers.

Working within a collaborative and specialised team, you will manage a dedicated portfolio of claims, build strong stakeholder relationships and contribute to the ongoing success of the team.

This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week.'

YOUR RESPONSIBILITIES

• Proactively review claims with the goal of progressing recovery, independence and self-management whilst effectively managing rightful medical and like entitlements.
• Ensure that the relevant audit requirements are consistently met
• Actively engaging with workers and treating health practitioners
• Collaborating with internal teams to deliver required outcomes
   

ABOUT YOU

• 1-2 years' experience within the Victorian workers compensation scheme is essential. (If no prior Victorian Workers comp experience, an Allied Health Background will be considered)
• Demonstrated ability to assess complex matters, gather and analyse information, and develop appropriate strategies or action plans, including case conferencing where relevant.
• Strong attention to detail, with the ability to work accurately while ensuring compliance with legislative, policy and quality requirements.
• Excellent communication and stakeholder management skills, with the ability to build effective relationships and collaborate across multidisciplinary teams.
• A proactive and accountable approach, with a commitment to delivering high quality outcomes within agreed timeframes.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.