Position Summary

Healthcare professionals responsible for laboratory testing, quality control, phlebotomy, instrument maintenance and troubleshooting. Perform manual and automated routine blood tests. Prepare specimens for microscope examination. Operate laboratory equipment including centrifuges, hematology analyzers, and point of care analyzers.

Key Performance Areas

KPA 1 – Specimen collection and testing

• Collect and analyze body fluids such as urine and blood.

• Perform proper quality control procedures before proceeding with patient testing.

• Perform routine clinical laboratory tests.

• Perform technical laboratory procedures with accuracy and precision, meeting the standard of all accreditation/regulatory agencies.

• Ensure adherence to correct testing policies, procedures, and quality assurance.

KPA 2 – Equipment maintenance and supplies

• Set up, calibrate, and maintain laboratory equipment to ensure efficient performance

• Maintain cleanliness of the laboratory.

• Maintain adequate inventory of laboratory supplies. Place order with purchasing as needed

KPA 3 – Compliance

• Comply with established safety guidelines.

• Comply with all Federal and State laws and regulations pertaining to patient care, patient’s rights, safety, billing, and collections.

• Adhere to all Company and departmental policies and procedures, including Disaster Recovery Plan and IT policies and procedures.

• Complete all duties required to keep laboratory in compliance with state and federal regulatory agencies. Must be able to perform compliance testing.

• Comply with protecting patient privacy.

KPA 4 – Documentation

• Maintain all logs as required.

• Initiate troubleshooting procedures when instrument malfunction occurs and contact instrument service company, if necessary.

• Submit monthly paperwork to consultant.

KPA 5 –Other duties

• Performs other duties and projects are assigned.

Position Qualifications/Requirements

Education

High School education, required

Previous Experience

Minimum of two years’ experience in a lab setting, required

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. 

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

Computer Skills

• Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

• Laboratory information system

• Laboratory instrumentation

Certifications/Licenses

National lab certification preferred