Mapping City/Country Expert

Role Objective

The team works on keeping map data accurate and updated based on real-world changes. The work includes reviewing issues submitted by map users and testing location results shown in web search and map platforms.

The Mapping City/Country Expert supports transit and mapping data quality by providing local market expertise and improving city and country-level data accuracy.

Responsibilities – City Expert

Communicate with internal teams and external partners to support project goals
Create city-level transit data policies based on local market needs and regulations
Identify user expectations, data gaps, and transit-related issues
Improve transit data models using local knowledge of transportation systems
Validate and review updated transit data
Edit and maintain different types of transit data
Resolve complex mapping and transit data issues
Support Program Managers in communication with data providers and partners
Conduct field research to verify transit information and user issues
Support outage and alert management for assigned cities
Manage city-specific data pipelines using internal platforms and basic programming skills

Responsibilities – Country Expert

Create country-specific guideline documents for operations teams
Provide local expertise for mapping policies and regional regulations
Support mapping operations with knowledge of traffic laws, landmarks, and political mapping formats
Review and troubleshoot mapping and operational issues
Act as a point of contact for country-specific mapping questions
Perform quality audits and identify operational errors
Review imported mapping data before system integration
Collaborate with internal teams to ensure correct political and regional formats are applied

Requirements

1–3 years of relevant experience
Bachelor’s degree or equivalent experience
Good communication skills in English and local language
Tech-savvy with basic programming knowledge (Python, Java, C#, or C++)
Familiarity with GIS or mapping tools
Strong knowledge of local transit systems, traffic laws, and landmarks
Comfortable working in a fast-changing environment
Strong analytical and problem-solving skills
Excellent attention to detail