Manager Training (PHL)
Carelon Global Solutions Philippines Inc
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Manager Training (PHL)Shift:
Job Description:
Under general guidance and mentoring, provides oversight of a customer service unit. Primary duties may include, but are not limited to: May be responsible for establishing department policies and procedures. Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business. Hires, trains, coaches, counsels, and evaluates performance of direct reports. Requires BA/BS; 5 years in progressively complex customer service environment; or any combination of education and experience, which would provide an equivalent background.
Summary
Oversee customer service unit, hire, train, evaluate staff, ensure policy compliance
Job title
Manager Training (PHL)
Experience level
5+ years
Minimum experience
5+ years exp
Industry
customer service
Location requirements
Must be in Philippines, remote work not specified
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
Yes
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Unknown location
Unknown location