Manager, Supply Chain Customer Operations

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

The Role

At Bristol Myers Squibb, we are seeking a Manager, Supply Chain Customer Operations to lead a team responsible for delivering seamless supply chain execution across our External Manufacturing network.

This role serves as a critical link between manufacturing partners, internal stakeholders, logistics providers and global markets, ensuring products are supplied efficiently, compliantly and in line with customer expectations.

You will lead a high-performing team, drive operational excellence, support strategic supply chain initiatives and build strong partnerships across a complex global network.

Key Responsibilities

Lead Supply Chain Operations

Manage and develop a team responsible for customer operations activities across the external manufacturing network.

Ensure timely execution of order fulfilment, shipment coordination, invoicing and supply chain transactions.

Monitor operational performance, drive issue resolution and ensure service level commitments are achieved.

Support month-end activities, inventory management and financial compliance requirements.

Partner Across the Supply Chain

Act as the primary point of coordination between manufacturing sites, logistics providers, commercial markets and internal functions.

Support product launches, product transfers, redeployments, allocations and other strategic supply initiatives.

Ensure compliance with supply chain processes, quality standards and business controls.

Drive Continuous Improvement

Identify and implement opportunities to improve operational efficiency, customer experience and service performance.

Support system enhancements, process standardisation and supply chain transformation initiatives.

Leverage performance metrics to drive improvements and informed decision making.

Develop Talent

Coach, mentor and develop team members to achieve operational excellence and career growth.

Lead performance management, succession planning and capability development activities.

Foster a culture of accountability, collaboration and continuous improvement.

Qualifications & Experience

Required

• Bachelor's degree or equivalent qualification in Supply Chain, Business or a related discipline.
• Significant experience in supply chain operations, customer operations or logistics within a multinational environment.
• Proven people leadership experience with a track record of developing high-performing teams.
• Strong stakeholder management skills across operations, quality, finance, procurement and commercial functions.
• Experience working with ERP systems, preferably SAP.
• Strong analytical, communication and problem-solving capabilities.

Preferred

• Experience in the pharmaceutical, biotechnology or healthcare industry.
• Knowledge of GDP requirements and regulated supply chain environments.
• Experience supporting external manufacturing or contract manufacturing networks

Why you should apply

• You will help patients in their fight against serious diseases
• You will be part of a company that encourages excellence and innovation, respects diversity, develops leaders and values its employees.
• You’ll get a competitive salary and a great benefits package including, but not only, an annual bonus, pension contribution, family health insurance, 27 days of annual leave , access to BMS Cruiserath on-site gym and life assurance

Based on your function, department or individual position, you will have the opportunity to discuss with your Manager the option to work remotely up to 50% of the time, over a two-week period, with the flexibility to choose the days that align with your collaboration needs. 

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at TAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.

R1605068 : Manager, Supply Chain Customer Operations