Manager, SME

Job title: Manager, SME

• MSS Data Ops is a shared service organization created in 2010 with in HTSO which provides Pricing information across entities within HSBC Group.
• The process is in Bangalore, Manila and Mexico. We cater services to 2 main businesses namely Global Markets and Securities Services.
• Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas.

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• To ensure that all work is delivered within agreed timeframes and meets the required high-quality standard 
• To deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism 
• Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.
• To pro-actively suggest and design improvements in process workflows
• To ensure that common errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner
• To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides
• To be aware of the Operational Risk scenario associated with the role and to ensure that all actions consider of the likelihood of operational risk occurring
• To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes
• To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations
• To respond quickly to urgent work demands and be flexible with work timings.

To be successful you will:

• Fluent in English – spoken and written
• Proficient in MS Office, including Excel, Access and PowerPoint
• Knowledge on Fixed Income, Equities, Derivatives & FX related products & Money Market products
• Experience with vendor systems – Refinitiv & Bloomberg data feed
• Excellent attention to detail
• Work on own initiative
• Good knowledge of Derivatives/Fixed Income/Equities/FX Rates (D)
• Should be able to work flexible hours (Night Shift/Rotation Shift) (E)
• Graduate in Commerce, Finance or Equivalent

Hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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