Manager_SLS UC Operations

About _VOIS

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VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About _VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Role

•Provide end-to-end 2nd line technical support for Unified communications services includes Cisco HCS with IMS and Voice platform till customer end.
•Request and manage vendor support activities
•Resolve external customer’s technical issues and attend conference calls that have this in scope.
•Resolve reported incidents within service level agreements
•Provide input for planning, assessment and implementation, of change requests.
•Perform major upgrades and changes in core platform- NGIN, IMS, Oracle SBC,.
•On-board new customers on production environment through changes, testing and updates into inventory database.
•Managing technical service ramp-up (installation, configuration and coordination of setup tasks) for network platforms

Knowledge& experience 

•Advance knowledge in voice/VoIP networking and Microsoft Collaboration technologies, 
    
•Technical knowledge in at least two of the following areas: SIP Protocol, IMS, NGIN, ACME SBC, Nexus, Firewall (ASA), Cisco UCS, vCenter and Storage.

•Scripting/programming experience preferably on Shell and Python.

•Experience on the following tools: Remedy, Netcool, Palladion, VoIP Future, and Science Logic.

•Good Oral and written communication skills

_VOIS equal opportunity employer commitment

India:

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.