Manager - Service and Selling - Oakway Center Rack

As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business.  

A day in the life… 

• Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards 
• Recruit, hire, train, develop and motivate your team – their success is your success 
• Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales 
• Create a solid business plan that enables your team to work together to meet service and sales goals 
• Support the success of your department by driving continuous improvements 

You own this if you have… 

• 1+ years of successful retail management experience 
• The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders  
• Exceptional customer service skills and a passion to inspire others to deliver outstanding service 
• Dynamic leadership skills and a proven ability to motivate and develop future leaders 
• A proven track record of using key metrics to identify opportunities and drive business 
• Effective communication skills 
• The ability to work a flexible schedule based on business needs, including evenings and weekends