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JOB PURPOSE

• To manage the day-to-day contract and vendor management activities for Technology and Non‑Technology categories in accordance with established policies, procedures and governance frameworks.

• The role manages operational execution, vendor performance monitoring, contract compliance and outsourcing records, while escalating risks and recommendations to the Head of Department.

JOB ACCOUNTABILITITES

1.         Vendor & Outsourcing Management

• Manage vendor onboarding, registration and due diligence activities in line with established policies and procedures.

• Maintain vendor segmentation based on defined risk, criticality and spend criteria.

• Maintain and update the Outsourcing Register in compliance with BNM policy and guidelines.

• Maintain and update vendor watchlist and referred list based on risk indicators, performance issues, compliance concerns or management directives.

• Ensure vendors on the watchlist and referred list are subject to enhanced monitoring and escalation where required.

• Regularly evaluate and refine vendor management policies and procedures to improve effectiveness and efficiency.

2.         Contract, Performance & Cost Management

• Administer contract lifecycle activities, including tracking of renewals, expiries, variations and terminations.

• Monitor contractual obligations, SLAs and KPIs and identify deviations or non‑compliance.

• Coordinate vendor performance reviews, document outcomes and track agreed remediation actions.

• Maintain contract and spend data to support renewal planning and cost management initiatives.

3.         Risk, Compliance & Audit Support

• Ensure vendor activities comply with internal policies, contractual terms and applicable regulatory requirements.

• Coordinate third‑party risk assessments and vendor reviews with relevant internal stakeholders.

• Prepare and compile vendor‑ and outsourcing‑related documentation for internal, external and regulatory audits.

• Track audit issues and remediation actions and provide regular status updates to Head of Department.

4.         Reporting

• Maintain accurate and up-to-date vendor register, contracts and performance data.

• Develop and maintain dashboards and reporting tools to track vendor performance, contract status and compliance metrics.

• Communicate insights and updates to senior management and key stakeholders through structured reports and presentations.

• Ensure timely and accurate reporting to support decision-making and audit reviews.

5.         Other duties

• Perform other responsibilities and duties periodically assigned by superior in order to meet operational and/or other requirements.

JOB REQUIREMENTS

• Bachelor’s in Law, Business Administration, Finance, Information Technology, Engineering or related field.

• At least 5 to 8 years with Procurement/Supply Chain, Contract Management and/or IT project delivery background with proven track record of managing contracts or vendors.

• Excellent communicator both written and verbal in English.

• Experience in stakeholder management internally and externally with suppliers in complex business environment.

• Good logical and positive thinking, details orientation, well organized and process driven mindset.

• High integrity, self-motivated and ability to identify problems, contribute, proposed solutions and follow-up diligently towards resolution.

• Team player and able to learn quickly and work effectively across the bank.

• Sound knowledge of technology vendor and contracting methodology.

• Demonstrate strong knowledge of Microsoft Office tools, SharePoint.

• Preferably with some level of familiarity with IT environment, emerging technologies and IT standards, policies and procedures and project management framework.

• Able to perform analysis and reports and develop plan to address challenges, opportunities and synergies with a strategic mindset for various lines of business.

• Risk awareness and Third-Party Risk Management skills.