Manager, Operations and Customer Service, HSBC Life Macau

We are currently seeking a high calibre professional to join our team as a Manager, Operations and Customer Service, HSBC Life Macau

In this role you will:

•    Deliver high-quality customer servicing activities across New Business, Policy Services and Claims, meeting agreed service standards and customer outcomes
•    Ensure operations are conducted in compliance with Group requirements and local regulatory obligations, supported by robust internal controls and effective quality assurance
•    Regularly review and enhance administrative procedures to improve efficiency, reduce risk, and strengthen customer experience
•    Own and coordinate AMCM filings and company record maintenance, ensuring accuracy, completeness, and timeliness through close partnership with relevant stakeholders
•    Drive system and process enhancements to support business growth, service scalability, and improved turnaround times
•    Lead and develop the Macau operations team, ensuring appropriate capacity, capability, and performance management
•    Maintain strong working relationships with Macau branch stakeholders and HSBC Life Hong Kong teams, providing effective communication, escalation, and management information

To be successful you will need:

•    Degree graduate in business or a related field 
•    Proven experience in life insurance operations and customer service, with people leadership experience
•    Track record of delivering process improvement and change initiatives with measurable outcomes
•    Strong planning, problem-solving and organizational skills
•    Self-motivated and proactive with the ability to prioritize with limited guidance
•    Excellent interpersonal, negotiating and influencing skills