Manager of Patient Activities and Volunteers - 10995

Additional Requirement

• Valid driver’s license required. This requirement may be waived, if necessary, based on overall candidate experience and current needs of the business and/or role.

Coalition Benefits 

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 
 
The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions 

• Develops, coordinates, and evaluates patient activities, classes, and programs that support physical, social, and emotional well-being and promote meaningful engagement during patients’ stay.
• Recruits, trains, schedules, supervises, and recognizes volunteers who support patient activities and other services within the Stout Street Recuperative Care Center.
• Assesses patient interests and incorporates patient feedback to develop activities and programming that foster connection, independence, and overall well-being.
• Cultivates partnerships with community organizations, businesses, and service providers to expand programming, activities, and resources available to patients.
• Collaborates with interdisciplinary staff to coordinate patient activities and volunteer services that support patient care goals and foster a welcoming, engaging community environment.
• Oversees the day-to-day operations of patient activities and volunteer services, ensuring effective scheduling, documentation, and program coordination.
• Manages departmental budget, data, records, and related documentation, ensuring resources are used effectively and within approved budget parameters.
• Ensure timely & accurate use of all company systems as required while maintaining complete up to-date records and any future upgrades as directed.
• Performs other job duties as assigned. 

Qualifications Summary 

 Job Competencies
• Able to create structure, systems, and documentation with minimal supervision.
• Able to provide consistent high-quality customer service; effective interpersonal/assertive communication skills demonstrating a high degree of emotional intelligence.
• Demonstrated precision, accuracy, and strong attention to detail.
• Must be able to manage multiple projects in a dynamic environment with respective stakeholders including finalizing applications to meet submission deadlines.
• Proficiency in using Microsoft Office applications and volunteer software/platforms or fundraising databases/customer moves management applications, preferably Blackbaud’s Raiser’s Edge.
• Must be able to remain calm, think clearly, and apply sound judgement in high-pressure situations.
• Must be able to communicate information clearly and effectively through multiple mediums to diverse audiences. 
Experience
• Minimum three (3) years related experience in life enrichment, activities coordination, recreation therapy, volunteer coordination, and/or event management.
• Experience with oversight of a budget and associated documentation, OR experience creating weekly and monthly schedules for multiple volunteers or staff.
• Experience working in settings with people experiencing homelessness preferred. 
 
Education
• High school diploma or GED equivalent required.
• Degree as a Recreational Therapist, Occupational Therapist Assistant, Physical Therapist Assistant, Music Therapist, Art Therapist, or similar preferred. 

We offer a full suite of benefits for our eligible employees and their dependents. We’re proud to offer same-and opposite-sex domestic partner coverage.

• Health Insurance - HMO or PPO 
• Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
• Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
• Extensive paid time-off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.