Manager, Key Account Management

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
 

We are looking for a highly-driven and motivated Key Account Manager to join our fun, professional and dedicated Account Management team based here in Hong Kong. Our Commercial Department oversees the end-to-end restaurant partners’ operations and businesses, from partners identification & signing to onboarding & account management, as well as new venture developments. If you are a food lover, join us now to make a direct impact and contribute to large-scale success! 

Know more about the Team

Our Account Management team operates under the Commercial Department, which is responsible for relationship management and strategic business planning, such as tailor-made branding and marketing campaigns, with the aim of growing the accounts’ portfolios in order to achieve their business goals!

Roles and Responsibilities 

• Represent foodpanda as an ambassador, develop a trusted advisor relationship with key accounts, act as the lead point of contact for your portfolio of partner restaurants in answering high severity requests or issue escalations when necessary
• Regular communication with partner restaurants. Activate set of services (ad sales, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance
• Communicate clearly the progress of monthly/quarterly initiatives
• Forecast and track key account metrics
• Interact closely with staff members from Content, Sales and Marketing for lead generation, content management and vendor service
• Ensure timely and successful delivery of our solutions according to partner restaurants’ needs and objectives
• Coordinate all organizational project matters and manage all daily project management issues
• To liaise with internal departments, collect and consolidate users’ requirements and coordinate with the service provider to fulfil company’s needs

Qualifications and Requirements

• At least 3 years’ experience in an operational sales or account management role, possess outstanding communication and interpersonal skills
• Ability to analyse and draw inference from data
• Experience in delivering client-focused solutions based on partner restaurants’ needs
• Detail-oriented with proven ability to manage multiple projects at a time
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proficiency in both English and Cantonese, fluency in Mandarin would be a plus
• Knowledge in Chinese Word Processing is mandatory
• Knowledge in the use of Salesforce preferred

What We Offer

• Opportunity to take on responsibility from day 1 and have a direct impact on our business & all our customers
• A vibrant and international team with diverse background
• Steep learning curve in e-commerce & entrepreneurship
• Learning & development programs and skills trainings
• Flexible working hours and agile company with a flat hierarchical structure
• Monthly staff allowance, and corporate discounts including at restaurants, gyms and many more
• Free pandapro - Access to special delivery and dine-in offers
• Agile office environment with a fully-stocked beverage fridge and self-serve beer
• Unlimited paid leave policy