MANAGER, IT DELIVERY SERVICES - HYBRID

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees. 

THE ROLE IN A NUTSHELL

Base Salary:  CAD $94,406.00 - 142,069.00

Reporting to the Director, IT Delivery Services, the role is responsible for the management and coordination of all aspects of an application development team to meet or exceed company and department objectives. 

Responsibilities:

• Manage Application Development functional deliverables for multiple concurrent projects from inception to completion. 
• Define responsibilities, assign resources, create, maintain and monitor development schedules and budget. 
• Effectively allocate resources to optimize project portfolio delivery. 
• Ensure that application development milestones are met by anticipating issues, managing resources and 
  Risks. 
• Provide technical guidance and support, ensuring the development team has the expertise, resources, and direction needed to effectively design, implement, and troubleshoot the application. This includes providing strategic advice on architecture, coding standards, best practices, and problem-solving techniques 
• Drive test-driven development and other engineering best practices and continuous improvement of development processes. 
• Participate in various specification and design reviews. 
• Lead, mentor and coach the software development team including Development, Business Analysis and Quality Assurance.
• Encourage and develop reports so they advance in their technical expertise. 
• Ensure that adherence to technical standards, process and policy is being followed. 
• Foster a climate that supports relationship building and collaboration with other IT teams and throughout the business, which results in improved alignment and innovation. 

WHO WE'RE LOOKING FOR

• University degree in Computer Science or equivalent. 
• Minimum of 8 years of related experience in Enterprise IT environments. 
• Demonstrated experience in managing and leading agile development teams. 
• Passion and experience working with back-end real-time transactional systems. 
• Proven ability to manage design and development activities on multiple simultaneous application development projects from inception to completion. 
• Experienced in providing planning and reporting of development team activities and progress as part of an 
  Integrated Project Management Process. 
• Demonstrated leadership experience to motivate, build, develop and lead effective teams to achieve results. 
• Strong development and design experience. Expert knowledge of software development methodologies, and the software lifecycle gained from experience developing multiple projects. 
• Clear and effective written and oral communication skills and the ability to communicate to all levels of internal and external customers. 
• An accomplished Facilitator with excellent interpersonal and communications skills that support working effectively in multi-disciplinary and multiple location team environments. 
• Highly developed planning, organizing and negotiating skills; can manage multiple tasks, meet tight deadlines and respond to changing priorities. 
• Valuable to have experience in Oracle PL/SQL,C#.Net, ETL Tools, Robot Process Automation (RPA), Oracle RDBMS, Azure DevOps, JSON, APIs, and Cloud development.   
  Ability to travel within Canada. 

NICE TO HAVEs

• Bilingualism (English/French). 
• Group benefits and/or insurance experience. 

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs.  We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a
difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language.  By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. 

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply.   We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially. 

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). 

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.