Manager, Hospitality

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.

Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit the.team.

Job Overview: 

THE•TEAM is looking for a driven and enthusiastic event manager to produce and oversee events from strategy through completion and aid in enhancing our visibility in the marketplace. The planner’s responsibilities include showcasing outstanding, forward-thinking service and organizing memorable high-touch events that meet quality expectations for multiple clients. 

Roles and Responsibilities: 

• Act as a subject matter expert on event management, hosting and hospitality 

• Day-to-day planning, oversight and delivery of numerous events and hospitality projects 

• Conduct research and obtain resources on elements of existing projects as well as new business opportunities to provide the client with targeted event solutions 

• Showcase forward-thinking initiative to identify the best strategic opportunities and provide new ideas in the ever-changing events landscape 

• Develop and deliver polished client deliverables and other strategic framework materials to support client decision-making (i.e. presentations, budgets, etc.) 

• Manage all aspects of the event planning process, including project plans, partner and vendor relationships, event communications, hotel contracts, decor, catering, entertainment, transportation, invitee lists, special guests, equipment and promotional materials 

• Manage project budgets from start to finish 

• Develop and adhere to the program timeline and work-back schedule including key dates and deliverables to ensure milestones are met and that the project remains ahead of client expectations 

• Conduct regularly scheduled status meetings to provide feedback and periodic reports to stakeholders as necessary  

• Maintain a working relationship with existing vendors and properties 

• Provide motivation, direction and support to event team 

• Collaborate with other THE·TEAM service teams as necessary 

• Plan and conduct pre-event site visit(s) to review and confirm logistics so that decisions can be made regarding all planned program elements and vendor choices 

• Manage and oversee event on-site execution, including set-up, staffing, guest logistics, stakeholder communications, vendor organization and problem-solving 

• Must be willing to handle on-site hospitality and engagement needs for both the client and their guests 

• Anticipate challenges and proactively handle any arising issues across various entities to ensure flawless execution 

• Deliver quality events that meet (and hopefully exceed) client expectations 

• Conduct post–event evaluations and recaps to showcase event success and ROI 

• Understand the landscape of our client’s business/sector, as well as the industry contexts for their investments 

• Confidently comprehend the role of events/hospitality programs as it relates to individual client business objectives and the “big picture” 

• Garner strong client and partner relationships for future events, including possessing a strong working knowledge of THE·TEAM capabilities to further these opportunities 

• Integration of Guest Management touch points and tools within in project work flows

• Comprehensive management of Guest Management Platform & Tool.

Skills/Qualifications: 

• Proven experience as an events planner or organizer 

• Impressive portfolio of previously managed events 

• Self-starter who requires little to no supervision to meet and carry out event and service responsibilities 

• Excellent customer service, time management and communication skills 

• Basic sales skills and ability to build productive business/vendor relationships 

• Ability to identify and maximize event opportunities 

• Ability to prioritize and manage multiple projects independently 

• Up-to-date and informed knowledge of the sports and entertainment industries 

• High level of initiative and interpersonal skills and ability to work well independently and in a team environment 

• Genuine passion for events and hosting 

• Negotiation experience 

• Self-motivation, enthusiasm and willingness to learn 

• Strong attention to detail and highly organized 

• Proficiency in Microsoft Office applications (extensive expertise in Microsoft PowerPoint and Excel) and knowledge of common event management software 

• Proficient in Slack, Asana and Project Management Software

• Understand basics of marketing and promotion techniques 

• Ability to assess a situation and quickly recommend solutions 

• Working knowledge of project management fundamentals 

• Must be able to multi-task and be flexible enough to react under fast-paced, stressful circumstances and tight deadlines 

• Must be flexible and willing to travel (multi-day, weekends and short-notice travel expected) 

• Ability to work directly with a client delivering upon project tasks

• Understanding of high touch Guest Management and use of Guest Management platforms as it relates to the service

• CMP designation or interest in pursuing a CMP designation is a plus   

Minimum Years of Experience Necessary: 

• Minimum 3+ years’ experience in event management at an agency, preferably in sports or entertainment 

Minimum Degree(s) and Certification(s) Required: 

• Bachelor’s Degree in Hospitality Management, marketing or related field 

Base salary range: $55K-75K, plus bonus potential

Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.

THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.