Manager Customer Success (m/f/d)

About the Role This role leads the Customer Success function for the Europe Central subregion, ensuring seamless end-to-end delivery of operational services for strategic Hyperscale customers. You will execute the Global Operating Model, drive customer health, manage customer escalations, and lead a regional Customer Success team to deliver service excellence across functions, processes, and people. Key Responsibilities - Lead, coach, and support the Customer Success team. - Execute Customer Health, Lifecycle, and Onboarding processes. - Oversee customer engagement, SLA performance, operational service delivery, and customer satisfaction. - Lead customer escalations, incident communications, service reviews, and executive stakeholder engagement. - Act as a trusted escalation point for strategic Hyperscale customers and drive timely resolution of complex operational issues. - Drive KPI performance and continuous service improvements. - Partner closely with Operations, En...