Manager, Customer Success Acceleration, Google Customer Solutions

About the Job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Lead a Central team of high performing digital marketing strategists who work collaboratively with Americas Mid-Market Sales teams.
• Achieve quarterly goals and growth objectives for multiple segments at the market/business-model level.
• Coach your team to support and help advertisers maximize opportunities, improve performance and enhance Return on Investment (ROI) across lead generation, e-commerce and multi-channel businesses.
• Mobilize and enable your team to problem solve for customer’s lifetime value by fulfilling business/marketing objectives.
• Collaborate cross-functionally with Sales, Marketing, Product and Program Management teams to enable Google’s go-to-market strategy for ads solutions across the mid-market segment of customers.

Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions.
  
• 5 years of experience leading, mentoring, and developing teams.
  

Preferred qualifications:

• Knowledge or experience of working in advertising solutions and the media landscape, both online and offline.
• Deep product expertise in Google Ads and excellence over digital marketing.
• Ability to identify and prioritize strategic or tactical business opportunities.
• Ability to engage with and influence executive leadership with excellent communication skills.
• Excellent investigative and structured problem-solving skills.