Manager, Customer Service (Trade), Group Tech & Ops

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Responsibilities: 

• Support clients on the day-to-day Trade transaction queries on phone or emails
• Record all calls information according to standard operating procedures
• Acts as a Trade advisor on various Trade products enquiries
• Work closely with various stakeholders to ensure client’s requests are fulfilled
• Ensure timely and accurate delivery of reporting and monitoring of department KPIs
• Identify and escalate client issue if any
• Provide excellent customer service to all clients

Requirements: 

• Degree holders with good understanding of various Trade products
• Min 5 years of relevant working experience
• Able to speak Mandarin and Cantonese to liaise with clients
• Great Customer Service on Trade Products
• Have Trade knowledge or customer services experience
• Able to work independently with excellent verbal and email-writing skills
• Able to interact effectively with internal & external parties of all levels

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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