Manager - Client Management & Client Services Support

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Role Summary
On-Site Engagement Support
• Provide on-site coordination and support during client visits and executive engagements
• Manage day-of execution including meeting flow, timing, and coordination across teams
• Serve as the central point of contact on-site to ensure smooth delivery and real-time issue resolution

Logistics Leadership
• Oversee end-to-end planning and coordination of logistics for client engagements
• Ensure full site readiness across facilities, scheduling, access, materials, and supporting teams
• Implement structured planning tools such as run sheets, trackers, and checklists

Standardization & Process Leadership
• Lead development of engagement playbooks, templates, and coordination frameworks
• Refine standards for planning, readiness, and execution across client-facing engagements
• Drive consistency across regions by reducing variability in execution
• Build scalable tools and processes to strengthen coordination across the CS team

Cross-Functional Alignment
• Partner with Client Services, Operations, Facilities, IT, HR, and site leadership
• Establish clear ownership, timelines, and expectations across all stakeholders

Broader Client Services Support
• Support improvements in coordination models, workflows, and engagement planning
• Contribute to global initiatives focused on consistency and efficiency
• Provide guidance across regions as needed

Performance & Continuous Improvement
• Establish tracking and reporting for engagement readiness and execution
• Identify systemic gaps and lead improvements to processes and tools
• Reduce last-minute escalations through stronger planning and coordination

Qualifications
• 8–10+ years in program coordination, client services support, or similar roles
• Strong experience developing processes and standardized frameworks
• Proven ability to lead cross-functional coordination
• Strong attention to detail and structured execution approach
• Experience working across multiple sites or regions preferred
• Hospitality, events, or high-touch coordination experience preferred

Attitude and Attribute

• Process design and standardization
• End-to-end planning and coordination
• Cross-functional leadership and influence
• Execution discipline and attention to detail
• Structured problem solving
• Operational judgment
• Ownership and accountability
• Scalability mindset
• Communication and stakeholder alignment
• Adaptability in fast-paced environments

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.