Manager, Business Operations Strategy & Support - WW Ops BPR

At Apple, operational excellence isn't a function — it's a philosophy embedded in everything we ship. This is a rare opportunity to lead the systems and strategy that power Apple's most critical business moments: from the launch of a new iPhone to the seamless execution of global peak events. If you see complexity as an invitation to build clarity — and believe that technology and people, working together, can achieve something remarkable — this role was built for you. Sales and Operations Engineering is part of IS&T and drives the technology behind Apple's global operations, sales, and supply chain. The team connects the systems that move products from factory to customer — bridging sales platforms with the operational infrastructure that keeps Apple running at scale and ensuring Apple's technology and business priorities move in lockstep.

Description

The Manager of Business Operations Strategy & Support leads one of Apple's most mission-critical operational capabilities — ensuring the systems, processes, and people that underpin Apple's global operations are ready, resilient, and continuously improving.

This leader will own the end-to-end systems readiness strategy for New Product Introductions (NPIs) — among Apple's highest-stakes operational events — while stewarding the day-to-day health of enterprise business systems at global scale. You will sit at the intersection of strategy and execution, partnering with Engineering, Supply Chain, and IS&T leaders to build a Center of Excellence that raises the bar for how Apple approaches operational quality.

This is not a steady-state support management role. You will define strategy in a space Apple is actively investing in: applying AI/ML to operational resilience, scaling systems for next-generation product launches, and building the organizational model for practicing operational excellence globally. Responsibilities will focus on NPI Systems Strategy & Launch Readiness, Production Support & Systems Resilience. and People Leadership & Organizational Development:

Minimum Qualifications

Bachelor's degree in Engineering, Computer Science, Supply Chain, or related field
10+ years of progressive experience in supply chain operations, enterprise systems, or business operations
5+ years in a people leadership role with demonstrated success managing global, cross-functional teams
Deep experience with enterprise application support environments and core operations business processes (Order-to-Cash, Procure-to-Pay, or equivalent)
Proven ability to build and execute a multi-year operational strategy in a fast-paced, high-stakes environment
Demonstrated success influencing without authority across technical and business organizations at the senior level
Strong analytical mindset with the ability to translate data and operational signals into confident business decisions
Clear, compelling communicator — comfortable presenting complex topics to executive audiences

Preferred Qualifications

Executive presence and a track record of elevating cross-functional team performance through vision and trust
Customer obsession — proven history of improving partner and end-user experience through operational decisions
Hands-on experience applying AI/ML or automation to operations, analytics, or predictive support models
Proficiency with SAP ECC, S/4HANA, or equivalent enterprise ERP platforms
Background in NPI or large-scale product launch readiness in a global company
Master’s degree in Engineering, Computer Science, Supply Chain, or related field; MBA a plus
PMP, Six Sigma, or equivalent program/quality management certification