Managed Services, Category Manager

Managed Services, Category Manager

Description -

Job Summary
• This role is responsible for strategically engaging in the development, implementation and governance of product support or solution portfolios throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role collaborates globally to implement innovative services and solutions to meet evolving customer demands and drive profitable growth. The role analyzes the business to proactively identify errors, root causes or areas of improvement, thereby driving process enhancement efforts and business performance. The role also establishes and manages service level agreements, while also engaging in mentoring lower-level employees.

Responsibilities

Deliver on FY26 MS Delivery Financial Commitments

• Program Management and tracking of key MS Delivery initiatives, working with Theater leaders and other stakeholders to deliver on savings/margin targets
• Monthly tracking of initiative-level results and implementation of corrective action plans, as needed, to ensure success
• Consolidate and summarize monthly status/progress toward goals for MS leadership reviews.
• Planning – flash/budget/LTP. Partner with finance & functions to deliver an accurate cost flash submission by providing business & volume assumptions
• Lead cross functional effort to address cost issues
• Monitor and manage cost to budget (COS%)
• Lead projects

Account-level Margin Improvement Plan

• Define account profitability framework, including selection criteria for key accounts to target for improvement
• Partner with CDMs, FAMs, and other stakeholders to implement and utilize framework for managing account profitability
• Measure quarterly financial improvement in GM% (points) at account level (relative to Q1’26 baseline) through PBI dashboard; document key actions taken to drive improvement

Improve MS Delivery Spend Forecast Accuracy via Process and Tool Automation

• Standardize and simplify monthly processes for MSD cost forecasting, yielding transparent and predictable results
• Implement consistent monthly cadence with key stakeholders to ensure timely submissions of MSD spend forecast
• Consolidate and analyze the actual MSD spend trends; document any material variations versus target, utilizing standardized templates/bridges
• Automate key tasks to minimize manual effort on data consolidation

Education & Experience Recommended

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in Finance, Delivery, Business Planning, or a related field.

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"