Lyrics Program Manager, AIML & Tooling

The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries! It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple Music’s Lyrics Operations is responsible for the lyrics experience available to millions of Apple Music subscribers worldwide. Our team owns the quality and coverage of lyrics content across Apple Music's global catalog, ensuring that every lyric displayed is accurate, timely, and complete. We continuously push for innovation — always with the goal of delivering a world-class experience for Apple Music listeners everywhere.

Description

We are looking for an experienced Program Manager to own end-to-end delivery of Machine Learning and Tooling initiatives across a global, cross-functional organization.

In this position, you’ll work with Engineering, Operations, and international teams to manage the end-to-end workflows and systems that power lyrics delivery, driving efficiency and operational excellence across a complex network of content partners and internal teams.

Our program spans tooling platforms, operational workflows, and AIML initiatives. You will own complex and ambiguous projects from inception through delivery — defining scope, driving alignment, managing risk, and ensuring perfect execution within deadlines.

You will serve as the global DRI for initiatives that touch international teams and regional operations, making sure partners in every time zone are included early and heard clearly.

Strong communication is non-negotiable. You must be able to synthesize complexity into clarity, tailor your message to the audience, requiring you to effectively translate business requirements into clear functional and technical specifications for engineering teams, and vice versa.

You will also be expected to look beyond your assigned portfolio. The best PMs on this team identify process gaps and propose improvements that make the whole team better.

Minimum Qualifications

5+ years as a Product Manager or AIML Program Manager in the music/media industry
Demonstrated ability to own projects end-to-end, from ambiguous problem through structured delivery
Excellent written and verbal communication skills, with the ability to tailor message to different audiences
Ability to work independently, drive clarity in ambiguous spaces, and manage complex cross-functional initiatives.
Strong analytical thinking and structured problem-solving skills
Passion for music and deep appreciation for Apple’s design and user experience principles
Comfortable working in technical environments alongside engineering and data teams
Direct experience handling sensitive and confidential information with integrity and discretion
Ability to be onsite; this role is an in-person, onsite position
Available to work some nights and weekends as needed
Up to 5% + travel required; both domestic and international

Preferred Qualifications

Demonstrated experience shipping ML-powered consumer features at scale
Experience preparing and delivering executive-level reviews and leadership communications
Self-starting, self-motivated, and self-sufficient; thrives with minimal direction in high-ambiguity environments
Thrives in highly collaborative projects, effective at building consensus, handles decisions with ease, and has the ability to navigate ambiguity