Loan Servicing Manager

Symetraexternal

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Telecommuter, WA, US Until 10/7/2026 5+ years exp First posted August 8, 2026 Last posted August 8, 2026
Job description

Job Title

006350 Manager Loan Servicing
Business Area
Mortgage Loan
Job Function
Mortgage Loan
Job Family
 
Job Level
M2
Reporting to (Title)
AVP, Loan Administration
FLSA Status
Exempt
Bonus Plan
IAB
Target %
10%
Salary Grade: 620
( Market Reference Range )
Min
$ 96,700
Low
$ 109,600
Mid
$ 129,000
High
$ 148,300
Max
$ 161,200

Summary

Lead the Loan Servicing function responsible for the general servicing of the company's commercial real estate mortgage loan portfolio. This role provides strategic and operational leadership for servicing operations, ensuring accurate loan accounting, operational excellence, regulatory compliance, effective risk management, and exceptional internal and external customer service. The Manager drives continuous process improvement, technology adoption, mortgage banker sub-servicer and vendor oversight, and cross-functional collaboration to support portfolio growth and organizational objectives.

Responsibilities

✔ Manage a high-performing servicing organization. Leads and develops the servicing operations team through resource allocation and workload balancing, recruitment and hiring, training, goal setting, performance metrics, coaching, career development and succession planning.
20%

✔ Responsible for end-to-end loan servicing operations including operational risk management, internal controls, monitoring service levels, audit support, and management and oversight of external correspondent loan servicers. Performs root cause analysis and implements solutions designed to mitigate operational risk. Works closely with the Director, Loan Administration on modernizing processes, scalability and operational excellence.
30%

✔ Provide technical supervision to the loan servicing operations team in the areas of customer service, loan accounting, payment processing, financial reporting, servicing system management, new loan funding support (wire review and system boarding), insurance and real estate tax compliance, UCC tracking and renewals, covenant monitoring, annual operating statement, rent roll and inspection collection, analysis and reporting, maturity tracking, FHLB pledging, payoff processing and collateral release.
30%

✔ Partners with Technology and business stakeholders to implement, enhance, and optimize servicing systems and workflow automation that improve operational efficiency and customer experience.
20%


Skills

✔ Team Management
4 - Advanced
✔ Leadership
4 - Advanced
✔ Commercial Real Estate Mortgage Loan Servicing
4 - Advanced
✔ Technology and Systems
4 - Advanced
✔ Process Improvement
4 - Advanced
✔ Customer Service
4 - Advanced
✔ Verbal and Written Communication
4 - Advanced
✔ Business Process Analysis
4 - Advanced
✔ Operational Risk Management
4 - Advanced
✔ Vendor Management
4 - Advanced

Specialty Education Required

5+ years of progressively responsible commercial mortgage servicing or loan operations experience, including 2+ years leading teams. College degree or equivalent work experience.

Designations and/or Certifications Required

Professional certifications or designations appropriate and relevant for this role. Active Mortgage Bankers Association participation and leadership preferred.

Licensing Required

 

Typical Years of Experience

3-6 years of cumulative, relevant experience

Impact

Able to influence outcomes within broad policies, procedures and business plan. Receives advice from more senior managers/directors on departmental issues. Decisions are guided by resource availability and business unit objectives. Directly responsible for hiring, firing, performance management, and pay decisions for direct reports and indirect reports. Is accountable for the performance and results of the team or department. Has input on budget; drives to understand the financial impact of decisions.

Job Complexity

Adapts team/department plans and priorities to address resource and operational challenges. Resolves issues and contributes to team/department. Encourages team to be innovative in approach and drives process improvements in day-to-day operations.

Skills And Knowledge

Advancing manager, manages the work of others through leads, unit managers and senior level individual contributors. Advanced knowledge of the field as well as supervisory experience and strong leadership skills.

Reporting Structure

Manages the work efforts of direct reports (IC's), professional staff and/or Unit Managers. Sets goals and objectives for team. Usually reports to Sr. Manager, Director or AVP.

Leadership

Develops direct reports by providing regular coaching and feedback. Participates in business initiative planning.

Contact with Others

Inside contact with Director, Loan Administration, loan servicing operations team members (direct reports), Portfolio Management, Originations, Loan Analysts, Closers, Investment Accounting, Treasury and Risk Management, Audit and Compliance, and IT personnel. Outside contact with vendors, escrow officers, Mortgage Bankers and Borrowers (real estate developers and investors).
About this role

Summary

Lead mortgage loan servicing operations, ensuring compliance, efficiency, and team development.

Job title

Loan Servicing Manager

Experience level

5+ years

Minimum experience

5+ years exp

Industry

finance

Location requirements

Remote work allowed, based in Telecommuter, WA, USA

Salary

$97k–$161k

Management role

Yes

Skills & keywords

Required skills

team managementleadershipcommercial real estate mortgage loan servicingtechnology and systemsprocess improvementcustomer serviceverbal and written communicationbusiness process analysisoperational risk managementvendor management

Preferred skills

mortgage banker association participation

Specializations

commercial real estate mortgage loan servicingloan operationsrisk managementsystem optimization
Locations

Structured locations inferred from the posting.

Washington, USA

Remote State