Loan Processor

Loan Processor 

Department: Loan Operations 

What Sets Us Apart 

At UMortgage, we have a customer-centric, service-based approach. We focus on home purchases, emphasizing consumer education, real estate agent relationships, and personalized experience for home buyers. Our goal is to empower our team members to provide a best-in-class experience while prioritizing long-lasting relationships. 

What We Need 

The Loan Processor will be responsible for managing the loan application process from initial submission through to approval and closing. This role requires specialized knowledge of specific loan types or programs including FHA, VA, USDA, and Jumbo loans, and strong skills in relationship building, documentation, and compliance. The ideal candidate will have a keen eye for detail and the ability to handle complex loan files with precision. 

What You’ll Do 

• Work efficiently and effectively to ensure a smooth loan process.  

• Collaborate and proactively communicate with internal and external parties such as: 

• Internal: Loan Originators, Underwriters, Branch Managers, Team Leaders, and additional team members 

• External: real estate agents, borrowers, Title companies, attorneys, HOI agents, and escrow agents 

• Build meaningful relationships with borrowers and collect documentation needed to complete the loan process. 

• Review, prepare and submit approved loan files to the Title company for settlement. 

• Review all loan approvals and address any conditions required for our Underwriting and Closing teams promptly. 

• Meet or exceed our service level agreements (SLA) for turnaround time between all internal and external clients 

• Obtain and Review documentation pertinent to various types of mortgages.  

• Embrace and embody our company’s core values and consumer-centric model to provide superb customer service throughout the loan process. 

• Coordinate with our Sales and Closing teams to ensure all parties involved in the loan process are provided with timely and accurate updates and have a positive experience. 

• Schedule and track closing dates, contingency dates, and loan lock expirations. 

• Maintain a meticulous record of data on the volume and status of loans, including new applications, loans approved, canceled, or denied. 

• Additional responsibilities related to business needs.