Life Cycle Consultant
Kardex.wd3.kardex
Apply to this jobYour tasks
Main Accountabilities
Sell modification of service contract coverage
Sell technical upgrade
Project a professional company image through phone interaction and customer visits
Make quotation for upgrade of service coverage
Make quotation for technical upgrade
Make quotation for parts-kits
Make quotation for moves (complete info from PM)
Follow sale process (with CRM included recontact customer)
Weekly report of activities
Visit customers to present Service products, contracts and upgrade solution
Prepare lessons-learned meetings and report learnings back into the organization especially concerning customer insights and needs which are to be considered towards product development and customer expectations related to the TNS customer satisfaction journey
Your profile
Training/Education
Technical bachelor’s degree or relevant similar experience
Degree of business school or equal through experience
SPIN Selling, Miller Heiman PSS, Trusted Advisor Level 3
Professional Experience
Minimum 2 years’ experience in Customer Service. or technical dept and in sales
Basic Marketing Skills for industrial goods in B2B environment
Confidence and dexterity in dealing with customer inquiries about sales offers made
Leadership/Other
Methodical
Good time management
Communication
Willing to teamwork
Tools: Microsoft Office + internal software
Customer oriented
Business Knowledge
Mechanical background
Willing to travel
Car license
English CEFR B2 (upper intermediate)
Summary
Sell products/services via phone and email to meet sales quotas.
Job title
Life Cycle Consultant
Experience level
2+ years
Industry
sales
Location requirements
Located in Milan, remote work not allowed.
Salary
Not specified
Visa sponsorship
H-1B sponsor history
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Milan, Metropolitan City of Milan, Italy