Lending Officer

Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment. 

Why Join the A-Team? 

Come for a career, stay for the fun! 

• HMO coverage for you and your family 

• Yearly Kick Off Parties with major giveaways (like the car in 2023) 

• Grow your career - yes, we love to promote internally  

• Do meaningful work and collaborate with the best 

• 900 promotions given each year 

• 2,700+ leadership training courses 

A Glimpse into Your New Role 

A Lending Officer is responsible and involved in all aspect of processing and assessing applications for credit facilities in our cards businesses, along with applications for leasing facilities business. 

• Providing a first class service experience to our Retailers and Customers

• Effectively supporting Sales & Service team agents with enquiries about lending policy, application status and lending decisions

• Handling phone applications

• Speaking with Customers to check and complete credit application particulars

• Conducting verifications of residential, employment and credit history

• Assisting Retailers with enquiries about the status of applications in progress

• Managing and actioning lending emails and faxes

• Handling enquiries and escalations from BDMs 

What You’ll Bring :

• Excellent English language communication skills 

• Ability to work under pressure within tight SLAs

• Ability to focus and pay attention to detail in a busy, time constrained environment

• Strong accountability on agreed KPIs

• Willing and able to maintain an appropriate standard of professionalism

• Capacity to work effectively within a team

• A high level of PC competence and typing skill

With a diverse global team working together, we proudly embrace and live by these shared values: 

• Collaboration: Brilliant jerks can be brilliant elsewhere. 

• Impact: Do, get it done, create impact. 

• Passion: Be positive, bring passion and energy. 

• Transparency: A transparent team can help each other. 

What are you waiting for? 

Join the A-Team and experience the A-Life!