Learning & Development Tech

Reporting & Working Relationships 

The Digital Learning Professional reports to the Learning and Development Head and works closely with all L&D Business Partners, internal and client services teams within the West Market Area and also directly engages with staff. 

Job Description 

• Contributes to a collaborative course development environment, working closely with others to understand and optimize eLearning design capabilities. 

• Serve as the Learning Management System (LMS) subject matter expert within the PwC organization. 

• Setup, extract, and troubleshoot LMS curriculum access, reports, course registrations, and course rosters. 

• Ensures high quality of learning data and independently examines and analyzes the LMS service performance against measured service levels and goals. 

• Develops or customizes eLearning in a variety of applications including Articulate Storyline and/or GOMO, Lectora, Captivate to satisfy internal client requirements and instructional design needs. 

• Designs interactive modules for use in multiple eLearning situations to improve learner retention and ease of development. 

• Tests functionality of eLearning materials for imperfections in layout, design, and programmed behaviors. 

• Develops and modifies high-impact graphics, videos and animations in a variety of applications including Vyond and/or Adobe After Effects, Photoshop, illustrator, Character animator, etc. 

• Recommends enhancements to learning technology and development methodology. 

• Facilitate the automation, standardisation, and optimisation of learning & development processes to improve service delivery and operational efficiency. 

• Support the development and delivery of hybrid in-person and online training programs. 

• Meets deadlines consistently in a fast-paced environment with multiple assignments occurring simultaneously. 

• Act as Tier 2 support for learners needing support to access or complete courses. 

Experience and Qualification 

• Minimum of a Bachelor’s degree in any relevant discipline or equivalent experience in training, communications, adult education and instructional design. 

• Minimum of 1 year working experience in web development, animation, data analytics, multimedia design and development from a commercial environment. 

• Experience with any Learning Management System as a developer or administrator. 

• Understanding LMS functionality including SCORM and AICC standards and knowledge of Alteryx is a plus. 

• Experience with Google workspace collaborations tools (e.g. AppScript, Sites, Sheets, etc.). 

• Excellent Microsoft Excel, PowerPoint, Word and PowerBI skills. 

• Experience with HTML, image, audio and video editing is an advantage. 

• Knowledge of Javascript, Vyond, Adobe Creative Cloud or any graphics design application. 

• Experience in design and development of eLearning, animations. 

Required Skills 

• Research and knowledge sharing skills. 

• Excellent oral and written communication skills. 

• Strong interpersonal and problem solving skills. 

• Ability to work unsupervised and proactively on own initiative. 

• Ability to develop successful business relationships across all business units. 

• Self-motivated and able to motivate others. 

• Ability to relate and communicate at all levels of seniority across business. 

• Ability to manage change and innovation in a professional manner. 

• Flexible attitude and approach.