Lead Software Engineer – Kraken Utilities (OSS / Telco Integrations)

About Kraken Utilities

Kraken is a globally proven technology platform, already licensed to support over 55 million customer accounts, with a target of 100 million by 2027. It is one of the most advanced, AI-driven platforms for utility management—covering billing, CRM, meter data, and intelligent customer communications.

We are now extending Kraken beyond energy into water and broadband, forming a new division: Kraken Utilities.

Over the past three years, this team has been built from the ground up to re-architect and evolve Kraken for new industries—solving complex challenges like water leak detection, customer experience transformation, and high-volume data processing.

🏡 Where you'll fit in

This is not a “business-as-usual” engineering role.

You will play a key role in shaping how Kraken integrates with telecom and utility ecosystems—designing systems that are scalable, resilient, and developer-friendly.

You’ll act as a systems thinker and architect, solving multi-team challenges and building platforms that other engineers (internal and external) rely on.

🚀 What you’ll own

• Design and develop new components of the Kraken platform for broadband utilities

• You will work closely with (and help shape) the OSS & Integrations function, which is responsible for:

• Partner Integrations

  • Build and maintain integrations with telecom network providers, CPE (router) providers, and call record systems

  • Handle a mix of REST and SOAP APIs to provision and query network state

  • API & Platform Development

    • Develop robust APIs connecting Kraken to external telco infrastructure

    • Improve integration reliability and scalability

    • Automation

      • Create workflows to streamline operations between Kraken and partner systems

      
      Drive Architectural Improvements

      • Reduce tight coupling between integrations and core business logic (e.g. Order Management, Quoting, Charging)

      • Improve system stability and developer productivity

      • Lead on microservice design, contract testing, and integration patterns

      • Build facades and emulators to simulate integrations

      • Treat internal developers as first-class customers

      • Design and build an SDK layer for third party developers

      Team & Culture Impact

      • Help scale Kraken Utilities by embedding a strong engineering and customer-first culture

      • Influence how teams are structured and how systems evolve

      • Take ownership of architectural direction and execution

🧠 What you bring to the party

We’re looking for an empathetic leader who enjoys solving complex system problems.

• You’ll be responsible for leading a team of engineers, making decisions on how the team operates and setting the technical direction of the team.

• You'll be curious about AI developer workflows, ready to experiment and introduce new ways of working

• This role will involve line management duties, as well as being hands on and close to the code.

• You’ll be responsible for ensuring the quality of the code being delivered through thoughtful code review.

• Work with other engineering teams and external engineering teams regularly

• Work with client delivery to help prioritize, deliver and maintain work required by clients.

• Be responsible for monitoring and alerting of production systems and where required, lead and manage incidents.

Core Technical Skills

• Experience with Python stack and Web frameworks

• Strong domain modelling skills

• HTTP & REST APIs

• Building robust, fault-tolerant systems

⭐️ Bonus points

• Experience building SDKs or APIs for other developers

What Makes This Role Different

• You’ll work on platform-level architecture, not just features

• You’ll design systems that impact multiple teams and external partners

• You’ll help redefine how developers interact with Kraken via SDKs and abstractions

You’ll have real ownership in shaping both technology and team structure