Lead Operations & Tech Support

Joseph Michaels International

Duties / responsibilities: 

- Responsible for providing specialized technical and product support for company hosted solutions, this includes troubleshooting and debugging complex software solutions. 

- Improve and maintain installation and configuration procedures. 

- Contribute to and maintain system standards. 

- Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. 

- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs. 

Qualifications, Experience, Knowledge and Skills: 

- Bachelor (4-year) degree, with a technical major, such as engineering or computer science. 

- Systems Administration/System Engineer experience. 

- Experience with Linux. 

- Experience with Bash/Python. 

- Experience with problem tracking tools (e.g. ClearQuest, Bugzilla, JIRA);

- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflictive situations. 

- Ability to quickly learn new technologies and keep abreast of the latest technological advances. 

- Experience with JMS (WebSphereMQ or ActiveMQ) is a plus. 

- Experience with Operating system-level virtualization (Docker) is a plus. 

- Knowledge in area of IT services best practices (ITIL) will be a plus; 

- Service Now knowledge is a plus.

All your information will be kept confidential according to EEO guidelines.