Lead of Logistics- Consumer Electronics (CE) Returns

Lead of Logistics — Consumer Electronics (CE) Returns

About the Role

We're seeking a sharp, detail-oriented Lead of Logistics to spearhead a Consumer Electronics (CE) reverse logistics department. This role goes beyond moving boxes — you'll own the full lifecycle of returned electronics, leading a small team responsible for receiving store returns, auditing and tracking high-value CE inventory, and coordinating outbound shipment of refurbished products ranging from single-parcel shipments to full-pallet freight.

What You'll Do

Returns Management (Inbound)

• Oversee receiving of CE store returns and bulk liquidations
• Ensure accurate scanning, sorting, and grading of returned electronics (laptops, smartphones, audio gear) based on cosmetic and functional condition

Inventory Control & Accuracy

• Maintain real-time inventory tracking in the WMS for raw returns, WIP, and finished refurbished goods
• Lead serial number tracking and data-wiping verification logs to prevent shrink and protect data security
• Conduct routine cycle counts and reconcile inventory discrepancies

Refurbished Outbound Operations

• Coordinate picking, packing, and shipping of ready-to-sell refurbished products

Team Leadership & Safety

• Train, delegate tasks, and motivate a team of 3–5 warehouse associates
• Enforce strict safety standards for handling lithium-ion batteries and heavy machinery (forklifts/pallet jacks)

What We're Looking For

• 1+ years in warehouse operations, reverse logistics, or electronic repair environments a plus
• Proven experience with both parcel packaging standards and LTL freight shipping (pallet configuration, freight classes, Bill of Lading creation)
• Forklift certification (sit-down/stand-up reach) preferred
• Intermediate Microsoft Excel skills (spreadsheets, data entry, basic formulas, filtering/sorting large data sets)
• Comfortable using Word to document SOPs and PowerPoint for operational updates or safety briefings
• High comfort level with WMS software, RF scanners, and shipping platforms
• Ability to lift up to 50 lbs unassisted and stand/walk for extended periods

EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.