Lead Director, Strategic Business Consulting, Supplemental Health

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Within Supplemental Health, this role is responsible for managing strategic relationships with designated consulting and brokerage partners, centers of excellence (COEs), third-party entities (TPEs), enrollment partners and business relationships that support sustainable growth across the business.  The position supports membership growth and customer engagement objectives by ensuring partners have access to the information, resources, reporting, and operational support needed to effectively serve customers.

Leads cross-functional initiatives and strategic business activities that support organizational objectives, operational effectiveness, and growth priorities. Serves as a trusted advisor to leadership by identifying opportunities, developing solutions, and driving execution across multiple stakeholders and business functions.

Strategic Partnership Leadership

• Develop and maintain relationships with Supplemental Health centers of excellence (COEs), specialty practice leaders, and subject matter experts within key consulting and brokerage organizations.
• Serve as an additional point of contact for Supplemental Health-specific relationship activities with designated consulting and brokerage partners.
• Establish and maintain engagement plans that support strong, collaborative, and productive partner relationships.
• Coordinate with Sales and Account Management teams to ensure alignment of partnership activities and customer objectives.
• Support consulting and brokerage partners by providing access to relevant information, resources, tools, and business updates related to Supplemental Health products, capabilities, and performance.
• Facilitate communication and coordination between external partners and internal business functions to support customer and business needs.

Membership Growth & Engagement

• Lead initiatives designed to increase participation, enrollment, and membership growth within existing customer populations.
• Partner with internal stakeholders to identify opportunities that improve enrollment outcomes and customer engagement.
• Support the development and implementation of customer-specific engagement, education, and communication strategies that encourage participation and product adoption.
• Leverage reporting, analytics, and business insights to identify opportunities for increased enrollment and membership growth.
• Monitor participation and enrollment trends and recommend actions that support business objectives and customer outcomes.

Business Consulting & Strategic Execution

• Lead complex cross-functional initiatives that support organizational priorities and business performance.
• Analyze business challenges and develop recommendations that improve operational effectiveness and growth outcomes.
• Develop business cases, executive-level presentations, and strategic recommendations for leadership consideration.
• Partner across Sales, Account Management, Operations, Product, Technology, Finance, and Compliance to implement business solutions.
• Evaluate business processes and identify opportunities for improved efficiency, scalability, and customer experience.

Partnership Governance & Performance

• Develop reporting and performance frameworks that provide visibility into partnership effectiveness, enrollment outcomes, and membership growth.
• Coordinate regular business reviews with key external partners.
• Ensure consulting and brokerage partners have access to relevant performance metrics, dashboards, and business updates.
• Monitor partnership activities and recommend improvements that strengthen collaboration and business results.
• Support governance activities associated with strategic partnerships, TPEs, enrollment vendors, and related business relationships.

People Leadership

• Provide leadership, coaching, development, and performance management for Strategic Partnerships team
• Establish priorities, goals, and operating rhythms that support business objectives and organizational effectiveness.
• Foster a culture of accountability, collaboration, continuous improvement, and customer focus.

Success Measures

• Strong and productive relationships with Supplemental Health COEs and strategic consulting partners.
• Increased participation, enrollment, and membership growth across existing customer populations.
• Effective partnership governance and performance management.
• Successful execution of cross-functional initiatives that support growth and customer outcomes.
• Strong leadership and development of the Strategic Partnerships team.
• Consistent achievement of business objectives through collaboration, execution, and relationship management.

Required Qualifications

• 10+ years of experience in business consulting, relationship management, strategic partnerships, operations, or related business functions, preferably within the healthcare insurance industry
• Demonstrated experience leading complex cross-functional initiatives and influencing outcomes across multiple stakeholders.
• Experience developing executive-level business recommendations, presentations, and strategic initiatives.
• Strong communication, relationship management, presentation, and problem-solving skills.
• Experience leading teams and developing talent.

Preferred Qualifications

• Experience within health insurance, employee benefits, supplemental health, or benefits administration.
• Experience working with consulting firms, brokerage organizations, TPAs, enrollment vendors, or related industry partners.
• Experience supporting enrollment growth, participation initiatives, or customer engagement strategies.
• Experience leading partnership governance and performance management activities.

Education

• Bachelor's degree or equivalent experience.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.