Lead customer service
Globalchannelmanagementinc
Apply to this jobGlobal Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
2 years of previous experience using Avaya (CMS) and/or
forecasting and scheduling tools (Impact 360, Monet, etc.) • Very strong
analytical skills • In-depth understanding of call center metrics
call center
$15/hr
6 months
Summary
Manage call center operations, analyze metrics, and optimize staffing and performance.
Job title
Lead customer service
Experience level
2+ years
Industry
call center
Location requirements
On-site in Tallahassee, FL, no remote work allowed.
Salary
**$15/hr**
Management role
No
Required skills
Preferred skills
Specializations
Structured locations inferred from the posting.
Tallahassee, FL, USA