Lead Associate - Quality

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Key Skills needed for the Lead Associate: Quality role

Analytical skills and time management

Coaching and Feedback

Conflict Management

Interpersonal skills and people skills

High attention to detail and accuracy

Exceptional knowledge of customer care process and systems

Proficiency in verbal & written English

Strong communication and interpersonal skills

Excellent working knowledge of MS Word and Excel Strong administrative skills

Excellent presentation skills

Ability to master new applications quickly

Excellent organizational, time management and co-ordination skills

Strong analytical ability and logical thinking style

High sense of accountability

Team player

Goes the extra mile

EssentialMatric/Grade 12 Certificate PreferredContinues Improvement e.g. Yellow Belt Six Sigma. External: Lean or Six SigmaISO 9001:2015Quality assessment expertise for North American marketExperience as a quality assessor in Insurance