Lead Agent Surveillance

Under the direction of the Supervisor Surveillance, the Lead Agent Surveillance is responsible for regulatory enforcement and compliance of established policies, procedures, and regulatory publications, federal and state laws. The Lead Agent assists in enterprise asset protection in and around the resort. The Lead Agent observes reports, records, and documents any and all unusual and/or suspicious occurrences and deviations.

Core Responsibilities:

• Monitor Table Games, Slots, Cages, Soft Count and Race and Sports Book.

• Report repairs of Surveillance equipment to the department Technicians via email or iTrak system for record accuracy; if the system(s) goes down, a verbal request will be sent to the Technicians.

• Operate Surveillance video equipment to ensure accurate video documentation regarding irregularities or deviations from normal activities; write factual reports about abnormal activity observed and ensure compliance with surveillance system.

• Make detailed written reports or follow-up reports on incidents that occur on property.

• Work closely with local, state, and federal law enforcement agencies while conducting investigations.

• Monitor and document all night club and day club activities.

• Detect and identify theft, fraud, and other criminal activities in all point-of-sale environments.

• Utilize AI and other software programs, investigating and analyzing data and alerts provided.

• Evaluate the Table Games play of high-end property guests.

• Conduct observations and investigations on suspicious activity on the Casino floor.

• Check all Surveillance equipment at the start of the shift to ensure they are in good working condition.

• View the Casino areas for identification of cheating activities, undesirables, pilferage, and embezzlement.

• Assist Security in protecting the welfare of the team members and guests of the Casino and Hotel.

• Coordinate with local, state, and federal law enforcement in the investigation of criminal activity which occurred on company property.

• Pass Surveillance examinations that reflect and demonstrate current/actual job knowledge when administered by management as outlined in current procedures.

• Knowledgeable of state gaming regulations and statutes and a thorough understanding of departmental policies and procedures

• Knowledgeable of all Casino games, including payoffs, and game odds, specific knowledge of all areas observed, including but not limited to, rules, procedures, cheating methods, and card counting methods.

• Obtain and maintain position-specific licensing.

• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

• Perform other job-related duties as requested.

Qualifications:

• At least one year of experience in gaming Surveillance with a focus on high action Table Games, Casino monitoring and investigation experience.

• Work varied shifts, to include weekends and holidays.

Preferred: 

• Knowledge of Gaming Minimum Internal Casino Standards, local jurisdictional gaming laws, and Nevada Revised Statutes.

• Should be proficient in detection of advantage play (card counters, top card, and hole card).

• Ability to make decisions based on existing evidence and protects the assets of Palms Casino Resort Las Vegas.

• A good understanding of all computer-based programs used by Surveillance, iTrak, BJ Survey, Synkros or equivalent.

• Ability to use Microsoft Excel and Word.

• Previous experience working in a large, luxury resort setting.

Minimum Education and Experience:

• Must be 21 years of age.

• High School Diploma or GED required. 

Certificates, Licenses, Regulations:

• Must be able to obtain and maintain a Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.

• Proof of eligibility to work in the United States.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed around property or in an office environment.

• Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.

• Prolonged sitting/standing.

• Bending and reaching.

• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.

• Eye/hand coordination

• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

• Work varied shifts, to include weekends and holidays.

Equal Opportunity Employer:

Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!