L2 Technical Support Specialist

Accelerate your development and exposure to high performance applications and cloud infrastructure. Join Sedona Digital, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in Romania. 

Our global client base needs builders: engineers and developers who love technology, have deep expertise in software and cloud technologies, and importantly, have a passion for culture and customers. 

• We obsess about our customers 
• We build outstanding technical solutions 
• We create an awesome culture 
• We accelerate learning and careers 

 
 
About the role

We are looking for a L2 Technical Support Specialist to provide IT solutions and support for everyone at Sedona Digital. You will do so by answering IT inquiries and communicating solutions and providing support to everyone to work reliably. You will get the opportunity to grow your skills and learn how modern IT setups work.   

Your activities will include:    

• Provide technical assistance and support for upcoming queries and issued related to computer systems, software, and hardware  
• Assist in installation, configuration, and maintenance of IT infrastructure, including servers, networks, and other IT systems  
• Diagnose and resolve technical hardware and software issues promptly, escalating problems as necessary  
• Maintain accurate records and documentation of IT assets, configurations, and procedures  
• Ensure IT systems are compliant with security policies and standards, including antivirus updates, patch management, and access control  
• Assist in the deployment and management of software applications, updates, and licenses across organization  
• Participate in backup and disaster recovery processes to ensure data integrity and availability  
• Monitor system performance and capacity, identifying and resolving issues proactively  
• Liaise with vendors and service providers to resolve technical uses and procure necessary IT equipment and services  
• Work as part of our Helpdesk team, logged into hunt groups, and answer client calls professionally throughout the day. 
• Handle both external customer tickets and internal support requests, ensuring timely and effective resolution. 

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience  
• Proficiency in Microsoft Windows and Office Suite, M365 administration, Intune administration or similar, basic networking concepts, hardware troubleshooting, and familiarity with ITIL principles  
• Excellent verbal and communication skills in English, with the ability to effectively convey technical information to non-technical users  
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues   
• Ability to work collaboratively in a team environment  
• Strong attention to details and accuracy in documentation and system configurations  
• Willingness to learn new technologies and adapt to changes in IT environment  
• Dedication to providing excellent customer service and support to both internal users and external clients. 
• This is a customer-facing role requiring professionalism, patience, and the ability to remain solution-focused. 

Benefits

• Remote Work Flexibility 
• Opportunity to work in a rapidly growing scale-up organisation 
• Medical insurance given after probation period 
• Ongoing learning and development opportunities   
• Holiday allowance in line with local legislation 
• Competitive compensation package  
• Performance - based bonus 
• Fun budget for team events