L&D Impact Performance Lead (VOIS)

Role Purpose:

To deliver best-in-class learner experience and impact for Centre teams with a focus on functional capability development in COPS.

Key Accountabilities and Decision Ownership:

•    Covering Planned Training demands across CARE UK 
•    Managing the performance of the learning experience to provide high impact and achievements of learning objectives. 
•    Monitors the learning journey end to end to provided wow class experience 
•    Managing the development plans for L&D Impact Instructors through observations and coaching plans. 
•    Owning the Digital reporting system to all the L&D Impact Instructors and CARE Learning classes 
•    Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques “in the moment” (i.e. digital, face-to-face training, coaching incl. time for reflection etc.)
•    Manage the provision of day-to-day service delivery and performance of the team
•    Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed to engage & facilitate with external suppliers to deliver key L&D priorities.
•    Monitor the success of development plans and help employees make the most of learning opportunities
•    design and produce relevant training materials including e-learning courses
•    Embraces and implements various types of training
•    Create a development plan for all the L&D Impact Instructors to enhance the performance of training delivery 
•    Lias with different stakeholders 
•    Act as first point of contact for key share holder (“be the voice of L&D”) – ie, local HRBP, employer, supplier & wider global L&D team.
 

Core Competencies, Knowledge and Experience:

•    Knowledge and understanding of VOIS Strategy& Spirit 
•    Facilitation of training and coaching 
•    experience at different levels of hierarchy
•    Good experience in utilising virtual channels for facilitation
•    Strong Knowledge and understanding of different Digital tools for Data Reporting ( Power Apps, Power-BI ) 
•    Self-driven individual that connects quickly with individuals and audiences in order to build rapport

Must have Technical / Professional Qualifications:

•    Fluent in written and Spoken English 
•    Significant experience with effective learning and development methods
•    Strong organizational skills with business-oriented thinking
•    Excellent Leadership Skills / Coaching Skills  
•    Advanced Stakeholder management Skills in a matrix hierarchy 
•    Excellent Presentation Skills is a must 
•    Advanced PowerPoint Skills is a must 
•    Project Management Principals or equivalent  

Band: G2